Who we are

Our website address is: https://saigonflowers.com.

No Refund Policy of Delivered Flower, Cake, Fresh Fruits, Foods, Drink, Perfume and Gifts

Policy Statement:

We deliver the best flowers, cakes, fresh fruits, foods, drink, perfume and gifts at SaigonFlowers your one stop shop for all your floral needs. In order to promote equality we have introduced a policy whereby none of the products that have been delivered can be returned for a refund.

Policy Details:

1. Scope

This policy applies to all delivered orders, including:

  • Flower arrangements
  • Cakes
  • Fresh fruits
  • Foods
  • Drink
  • Perfume
  • Gifts

2. Non-Refundable Items

The return policy is that all items are non-returnable once their delivery has been made. This includes:

  • Flowers have bouquets accomplished
  • Custom and pre ordered Cakes
  • Fresh fruit baskets
  • Foods
  • Drink
  • Perfume
  • Gifts

3. Exceptions

Concerning delivery errors such as wrong products, or wrong delivery address, the customer has to contact us within 24 HOURS of delivery to be offered options for correction.
Noticing on arrival that any item is faulty or of substandard quality, customers should display photographic evidence within 24 HOURS.

4. Customer Responsibility

Customers are urged to check their orders and delivery information before completing their orders. Orders: Special instructions or diet restrictions should be communicated before making the order.

5. Feedback

Your opinion is important to us and we consider it important to constantly develop. Nevertheless, if you have any questions or a tendency to be unsatisfied with our products or services, you can contact our customer service team.

6. Policy Changes

SaigonFlowers Network shall be entitled to alter the provisions of this policy at any time. Customers will be informed of any change through either through our website or personal contact.

When you order any product from this company, you agree and understand that the policy of non-return of the delivered flowers, cake, fresh fruits, foods, drink, perfume and gifts are non-refundable.

If you have any further questions or queries pertaining to this, kindly get in touch with our customer Relations/ care service through the following 1-800-541-9413 or email [email protected].

 

We hope that our explanation logged some understanding and sympathy with you.

SaigonFlowers Network